The retail, Hospitality & Leisure sector is undergoing dramatic changes as more and more businesses move into the cloud in order to improve their operations, enhance their customers’ experience and compete effectively in a dynamic environment. In this regard, the cloud encompasses a range of tools and technologies that allow retailers to optimise processes, gain knowledge and most importantly, react to the ever-changing needs of consumers with ease. Lets look into the important merits, uses and issues of cloud solutions within the retail sector.

1. The Selecting the Appropriate Service Provider

In making a decision regarding what cloud supplier an online retailer should choose, such aspects as reliability, geographic scope, security, and support should all be taken into account. It is very important that the organisation is able to go for a provider that fits in well with the purpose or objectives of the retail business in question.

2. Protection of Customers’ Information

It is the responsibility of the retailer to make sure that the cloud-based solutions employed conform to the stipulation of the data protection statutes such as GDPR and CCPA. This involves appreciating how customer information is kept, how it is processed, and the mechanisms in place to protect it.

3. Usability with the Current Systems

Carrying out a successful cloud rollout entails largely the adoption of the new tools along with the new processes but also thinking how those new components would interface with existing ones. Retailers should analyse the extent to which the cloud solution can interact with the current software to prevent the creation of data islands.

4. Management of the Organisation

Moving to cloud solutions is likely to entail changes in the established workflows and processes. Retailers should train and support their staff members to adapt to this transformation, in order to guarantee that the changeover is effective.

There is a tectonic shift in the retail space due to cloud technology, unlocking brand new avenues for growth, efficiency, and improved customer experience. There is already a place in the market where other cloud technology and solutions can be used faced with these challenges. The retail landscape is transforming and players will need to be dynamic and innovative, taking advantage of cloud-based solutions. At Acklo we own operate and maintain both Private, Hybrid and Public cloud infrastructure – call us today to discuss your project.